Back to store
Layashri Enterprises
Warranty & Replacement Policy
Every phone we sell is a genuine, brand-new unit backed by the manufacturer’s warranty and our own after-sales support. This page explains exactly what is covered and how to claim a replacement.
12-month warranty
Manufacturer warranty on every smartphone against manufacturing defects.
7-day replacement
Manufacturing defect or dead-on-arrival? Get a free replacement within 7 days.
Genuine & sealed
Only brand-new, sealed units sourced through authorised channels.
1. Warranty coverage
- All smartphones sold by Layashri Enterprises carry the manufacturer’s warranty — typically 12 months from the date of purchase — against manufacturing defects in materials and workmanship.
- In-box accessories (charger, USB cable, earphones) carry a 6-month limited warranty where the brand provides one.
- A valid original invoice from Layashri Enterprises is mandatory for every warranty claim.
- Warranty service is provided by the brand’s authorised service network; we help you raise and track the claim.
2. 7-day replacement guarantee
- If your device shows a manufacturing defect, bring it back within 7 days of purchase for a free replacement, subject to stock availability.
- “Dead on Arrival” units (device will not power on out of the sealed box) are eligible for immediate replacement within 7 days.
- Replacement is offered for the same model. If the same model is unavailable, an equivalent device or store credit may be offered at our discretion.
- The replacement device carries the balance of the original warranty.
3. What is not covered
- Physical damage — cracked or scratched screens, dents, drops, or impact damage.
- Liquid or water damage, including damage beyond the device’s rated IP limits.
- Damage caused by unauthorised repairs, tampering, or opening the device by anyone other than the brand’s service centre.
- Software issues arising from rooting, flashing custom ROMs, or third-party apps.
- Normal wear and tear, and battery degradation after 6 months of use.
- Lost or stolen devices — warranty does not cover replacement in these cases.
4. How to claim
- Visit our store with the device, its original box, all accessories, and the original invoice.
- Or call / WhatsApp 94430 30629 with your invoice number to start a claim before visiting.
- Our team inspects the device within 24–48 hours and confirms eligibility.
- Approved replacements are processed within 3–5 working days, subject to stock.
5. Refunds
- We primarily offer repair or replacement. Cash refunds are issued only for dead-on-arrival units that cannot be replaced, within 7 days of purchase.
- Approved refunds are returned to the original payment method within 7–10 working days.
- Refunds are not available for devices damaged by misuse, unauthorised repair, or after the 7-day window.
6. Conditions
- The original invoice and the device’s undamaged serial / IMEI number must match our records.
- The device must be returned with all original accessories and packaging where possible.
- Warranty applies to the original purchaser only and is not transferable.
- Layashri Enterprises reserves the right to final decision on any dispute, in line with this policy and the brand’s terms.
Need to raise a warranty claim?
Keep your invoice safe and reach us on call or WhatsApp. Our team will guide you through the next steps.
Ground Floor, Shop No. 3, SRKJ Complex, Pillayar Kovil Street, Hindustan Motor Nagar Road, Kallikuppam, Ambattur, Chennai – 600053, Tamil Nadu